Privacy Policy

1. Introduction

Welcome to Distinctive Landscapes Ltd (“we”, “us”, “our”).
We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK-GDPR), the Data Protection Act 2018, and all other applicable UK privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://distinctive-landscapes.co.uk or interact with our services.

2. Who We Are

Distinctive Landscapes Ltd
Address: Unit 4, Pheasant Farm, Iwade, Kent, ME9 8QT
Email: sales@distinctive-landscapes.co.uk
Phone: 07525 379214

We act as the Data Controller, meaning we decide how your personal information is processed and for what purpose.

3. Personal Data We Collect

We may collect and process the following types of personal data:

Contact details: name, email address, phone number (via our Contact Form)
Technical data: IP address, browser type, operating system, referring URLs, and pages visited (via Google Analytics and reCAPTCHA)
Marketing and usage data: your interactions with our website and ads (via Meta Pixel and Google Ads conversion tracking)

We do not collect sensitive personal data (e.g., health, religious beliefs, political opinions).

4. How We Collect Your Data

Direct interactions: When you submit a form or contact us directly by phone or email.
Automated technologies: Through cookies, analytics, and tracking pixels.
Third-party sources: Advertising platforms such as Google or Meta, where you have interacted with our ads.

5. How We Use Your Data

We use your personal data to:

Respond to enquiries or quote requests
Provide and improve our landscaping services
Analyse website performance and user experience
Manage advertising and remarketing campaigns
Ensure website security and prevent spam via Google reCAPTCHA

We will only use your data where we have a lawful basis, such as your consent, contract necessity, or legitimate interest.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyse traffic.
Non-essential cookies are only activated after you give consent through our cookie banner.
You can change your preferences anytime by clicking “Settings” in the cookie banner.
Learn more in our Cookies Policy.

7. How Long We Keep Your Data

We retain personal data only as long as necessary to fulfil the purposes outlined above, including legal, accounting, or reporting obligations.
Typical retention periods:

Form submissions: up to 12 months
Analytics and ad data: up to 26 months (depending on Google settings)

8. Sharing Your Information

We do not sell or rent your data.
We may share it with trusted third-party processors who assist in operating our website or providing services—such as:

Google Ireland Ltd (Analytics, Ads, reCAPTCHA)
Meta Platforms Ireland Ltd (Facebook & Instagram Pixel)
Hostinger International Ltd (Website hosting)

All processors are bound by contracts ensuring your data is handled securely and lawfully.

9. Data Transfers Outside the UK

Some partners (like Google and Meta) may transfer data outside the UK.
We ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your personal data in accordance with UK law.

10. Your Data Protection Rights

Under the UK-GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk

To exercise your rights, email us at sales@distinctive-landscapes.co.uk.

11. Security of Your Data

We use SSL encryption, firewall protection, and secure server environments hosted by Hostinger to safeguard your data from unauthorised access or disclosure.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page and dated accordingly.

Contact Us

For any privacy-related questions, please contact:
📧 sales@distinctive-landscapes.co.uk
📍 Unit 4, Pheasant Farm, Iwade, Kent, ME9 8QT